Support

Something not working, a question, or want to tell us what you thought of a case? Write to us.

Frequently asked questions

Do I have to pay to play?

No. The first case, “What Carmen Never Told”, comes inside the app and you can play it in full for free, offline. The other cases are bought with a one-time payment.

I changed phones. How do I get my cases back?

In the app’s settings, “Restore purchases”, with the same store account you bought them with. Progress in each case is saved on the device and does not move to the new one.

I’m stuck on a question.

Ask for a hint from the question. Each question has two, and the first one points the way without giving you the answer.

My answer is right, but the game won’t accept it.

Try the shortest form (a name, a word, a time). If you still think it should count, write to us with the case and the question: we’ll look into it.

Does Intriga look at what’s on my phone?

No. The phone you investigate is made up and comes with the case.